FAQs
Products
Where can I order?
You may order through our official channels listed below and our team will provide you a formal quotation the soonest possible time.
Trunkline: (02) 8588 1155
Mobile: 0917 834 8581
Viber: 0932 820 2726
Email: sales@tkl.com.ph
Facebook: www.facebook.com/tklsteelph
What are the available products that you offer?
We have a wide range of quality steel products available. Kindly check the image below for the complete list of items.
Do you accept made to order request for steel requirements?
Yes, we do accept made to order requests. Kindly send us a detailed shop drawing for us to provide you with a quotation. Send your shop drawing at sales@tkl.com.ph.
Can I call you to place my order?
You may call us through the following channels listed below:
Trunkline: (02) 8588 1155
Mobile: 0917 834 8581
Viber: 0933 820 2726
Can I change my order after it has been placed?
For order changes, please contact our Sales Team:
Trunkline: (02) 8588 1155
Email: sales@tkl.com.ph
What are your payment options?
We have a wide range of payment options available. We accept cash, debit/credit card, and bank transfer. We accept credit card payment except for Deformed Bar transactions.
When will I get my orders delivered?
TKL Steel is committed to delivering your orders 1 to 5 working days after we confirm your payment. The first working day of the delivery schedule starts the day after the payment confirmation. We do not include Sundays and holidays in the delivery schedule.
Some factors may affect the delivery lead time, such as unfavorable weather, mechanical truck error, and customers requesting to reschedule delivery. Our team will coordinate with you for constant updates during these situations.
Do you ship nationwide?
Currently, we are able to deliver in NCR, Region 3, Region 4A, and Pangasinan. Stay updated as we include more areas in the future.
Where can I pick-up my orders?
You can choose to pick-up your orders either in Manila or Valenzuela warehouse.
Neptune Warehouse (Valenzuela)
Lot 3 & 7-B D. Bonifacio St., Canumay East, Valenzuela City
Mercury Warehouse (Manila)
2240 Laguna cor. Oroquieta St., Sta. Cruz, Manila
Items for pick-up need proper coordination with our Sales team. If you have concerns about orders for pick-up, please reach out to us through the official channels.
Trunkline: (02) 8588 1155
Mobile: 0917 834 8581
Viber: 0933 820 2726
What is your return and refunds policy?
All items except for stainless, made to order items, and items with cutting requests, as long as in good condition, can be returned within 30 days from the date it was received. The customer has 3 options for the product return – (1) product exchange, (2) credit memo, and (3) refund.
Refund for credit card transactions is only allowed for same day transactions. Refund will be through card charging reversal, no cash refund is allowed.
What is your returns, refund, and exchange timeline?
As long as you have provided all the necessary details in the form, processing of request will take 3 to 5 working days.
What items are non-exchangeable and non-refundable?
Made to order items, items with cutting requests, and stainless steel items are not allowed for return, refund, or exchange requests. Customers are advised to thoroughly review their orders before finalizing it.
What do I do when I receive an incorrect or defective item?
If you were able to note the incorrect / defective item upon delivery, you can advise the delivery personnel that the items delivered are not acceptable / wrong. From there, our team will inspect the item, if it is indeed found to be incorrect or defective, we will schedule the redelivery of the correct items.
If you discovered the items to be incorrect / defective after the delivery, you can contact our team in the following channels:
Trunkline: (02) 8588 1155
Mobile: 0917 834 8581
Viber: 0933 820 2726
Email: sales@tkl.com.ph
Where is your store located?
Our store is located at 2240 Laguna cor. Oroquieta St., Sta. Cruz, Manila
Where are your warehouse locations?
Manila
Mercury Warehouse
2240 Laguna cor. Oroquieta St., Sta. Cruz, Manila
Jupiter Warehouse
2247 Felix Huertas St., Sta. Cruz, Manila
Saturn Warehouse
2411 Ipil St., Sta. Cruz, Manila
Valenzuela
Neptune Warehouse
Lot 3 & 7-B D. Bonifacio St., Canumay East, Valenzuela City
Mars Warehouse
1001 Sto. Rosario St., Mapulang Lupa, Valenzuela City
Can I visit your warehouse?
Customers can drop by our warehouse in Manila during operating schedule. But visit in Valenzuela warehouse requires appointment.
Reach out to our sales team for warehouse appointment:
Trunkline: (02) 8588 1155
Mobile: 0917 834 8581
Viber: 0933 820 2726
Email: sales@tkl.com.ph
How can I reach your sales team?
You can reach us through official TKL Steel Corporation Channels.
Trunkline: (02) 8588 1155
Mobile: 0917 834 8581
Viber: 0933 820 2726
Email: sales@tkl.com.ph
Facebook: www.facebook.com/tklsteelph
How can I reach your customer service ?
You can reach us through official TKL Steel Corporation Customer Service Channels:
Trunkline: (02) 5310-3516
Mobile: 0917 834 8581
Viber: 0933 820 2726
Email: customerservice@tkl.com.ph